Frequently Asked Questions

How does job recurrence work?

Jobs can recur in one of two ways. We explain how this works.

Why aren't my Jobs syncing?

I've assigned a Job to a User but they haven't received it on their device / My assigned Jobs are missing details, Parts, Tasks, Documents etc.

Why isn't my mobile tracking accurate?

Location tracking isn't working / is inaccurate

The RCD

Definition of RCD and its functionality.

I want my Users to see information from previous Jobs on new Jobs

You want the Mobile User to be able to see historic data from previous Jobs.

WorkPal Video guides

The Syncer

An explanation of the syncing process

I cannot access the WorkPal site on Desktop

My Login / Password isn’t working

Lets Talk About Forms

Some Frequently Asked Questions in relation to Forms

Updating the WorkPal app

Queries and Answers relating to Updates

Managing Shifts

How to edit job and shift times for your Users

Vehicle Check

An explanation of the Vehicle Check functionality

How can I attach a Photo from my Camera Roll?

A customer is not receiving emails sent from WorkPal

Troubleshooting for WorkPal emails

Deleted Items

How deleted items are processed and how to recover them

WorkPal Help Centre

Access to help resources

Glossary

An explanation of terms and phrases used in WorkPal

Supported Countries

Countries that you can access WorkPal within

Help Dialog

Need help with WorkPal?

Creating a Job/Quote for a Client that does not exist on WorkPal

Our recommended workflow for adding Jobs/Quotes on Mobile for Clients that have not been added to your system yet

My WorkPal app loads slowly

An explanation and solution for the WorkPal app running slowly on Android devices

How can I add a Photo from my Camera Roll / Photos app?